Privacy Policy

Your privacy is important to us. In this privacy statement we explain what personal data we collect from users and how we use it. We encourage you to read these terms carefully before providing your personal information on this website. This website respects and takes care of the personal data of its users. As a user you should know that your rights are guaranteed. We have strived to create a safe and secure space and that is why we want to share our principles regarding your privacy:
  • We never ask for personal information unless it is really necessary to provide you with the services you require.
  • We never share users’ personal information with anyone, except to comply with the law or with your express permission.
  • We never use your personal data for any purpose other than that expressed in this privacy policy.
It should be noted that this Privacy Policy may vary depending on legislative or self-regulatory requirements, so users are advised to visit it periodically. It will be applicable in the event that users decide to fill out any form of any of its contact forms where personal data is collected. Illusion Stage has adapted this website to the requirements of Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data (LOPD), and Royal Decree 1720/2007, of December 21, 2007, known as the Regulation for the development of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (RGPD), as well as with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE or LSSI).

Responsible for the processing of your personal data

  • Identity of the Responsible Party: Illusion Stage
  • Trade name: Illusion Stage
  • TAX IDENTIFICATION NUMBER: B-88432208
  • Address: C/ Ribera del Manzanares, 79, 3º Dcha. 28008 Madrid
  • E-mail: info@illusionstage.com
  • Activity: design and production of events and experiences.
For the purposes of the provisions of the aforementioned General Data Protection Regulation, the personal data you send through the web forms will be treated as “Web users and subscribers” data. For the processing of user data, we implement all technical and organizational security measures established by current legislation.

Principles we will apply to your personal information

In processing your personal data, we will apply the following principles that comply with the requirements of the new European data protection regulation:
  • Principle of legality, fairness and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you in advance with absolute transparency.
  • Data minimization principle: We will only request data that is strictly necessary in relation to the purposes for which we require it.
  • Principle of limitation of the storage period: the data will be kept for no longer than is necessary for the purposes of processing. Depending on the purpose, we will inform you of the corresponding retention period. In the case of subscriptions, we will periodically review the lists and remove those registrations that have been inactive for a considerable time.
  • Principle of integrity and confidentiality: Your data will be treated in a way that ensures adequate security of personal data and guarantees confidentiality. You should know that we take all necessary precautions to prevent unauthorized access or misuse of user data by third parties.

How did we obtain your data?

The personal data we process at Illusion Stage comes from:
  • Contact Form
  • Subscription form

What are your rights when you provide us with your data?

Any person has the right to obtain confirmation as to whether or not Illusion Stage is processing personal data concerning him or her. Interested persons have the right to:
  • Request access to personal data relating to the data subject.
  • Request rectification or deletion
  • Request the limitation of your treatment
  • Opposing treatment
  • Request data portability
Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. Illusion Stage will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. As a data subject, you have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and to transmit it to another data controller when:
  • Treatment is based on consent
  • The data have been provided by the person concerned.
  • The processing is carried out by automated means.
When exercising your right to data portability, you will have the right to have personal data transmitted directly from data controller to data controller where technically feasible. Data subjects shall also have the right to effective judicial protection and the right to file a complaint before the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them is in breach of the Regulation.

For what purposes do we process your personal data?

When a user connects with this website, for example to send an e-mail to the owner, subscribe or make a contract, he/she is providing personal information for which Illusion Stage is responsible. This information may include personal information such as your IP address, name, physical address, email address, telephone number, and other information. By providing this information, you consent to the collection, use, management and storage of your information by https://www.illusionstage.com/ only as described in the Legal Notice and this Privacy Policy. At Illusion Stage there are different systems for the capture of personal information and we process the information provided by the interested parties for the following purposes for each capture system (forms):
  • Contact form: We request the following personal data: Name and Email, to respond to the requirements of the users of https://www.illusionstage.com/. For example, we may use these data to respond to your request and answer any questions, complaints, comments or concerns you may have regarding the information included on the website, the services provided through the website, the processing of your personal data, questions regarding the legal texts included on the website, as well as any other queries you may have that are not subject to the terms and conditions of contract. We inform you that the data you provide will be located in the servers of Raiola (Illusion Stage’s provider) within the EU.
  • Content subscription form: In this case, we request the following personal data: Name and Email, to manage the subscription list, send newsletters, promotions and special offers, provided by the user when subscribing. Within the website there are several forms to activate the subscription. The electronic bulletins or newsletters are managed by Mailchimp. We inform you that the data you provide will be located on the servers of Mailchimp (Illusion Stage’s provider) outside the EU in the USA. Mailchimp is covered by the EU-US Privacy Shield agreement, information about which is available here, approved by the European Data Protection Committee.
There are other purposes for which we process your personal data:
  • To ensure compliance with the terms of use and applicable law. This may include the development of tools and algorithms that help this website ensure the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.
  • Other non-identifying data are also collected and obtained through some cookies that are downloaded to the user’s computer when browsing this website, which are detailed in the cookies policy.
  • To manage social networks. Illusion Stage may have a presence in social networks. The processing of data carried out on people who become followers on the social networks of the official pages of https://www.illusionstage.com/, will be governed by this section. As well as by those conditions of use, privacy policies and access regulations that belong to the social network applicable in each case and previously accepted by the user of Illusion Stage. Your data will be processed for the purposes of correctly administering your presence in the social network, informing of activities, products or services of Illusion Stage, as well as for any other purpose that the regulations of the social networks allow. In no case will we use the profiles of followers in social networks to send advertising on an individual basis.
In accordance with the provisions of the European General Data Protection Regulation (RGPD) 2016/679, Illusion Stage with address at C/ Ribera del Manzanares, 79, 3º Dcha, 28008 Madrid, will be responsible for the processing of the data corresponding to Users of the website and subscribers. Illusion Stage does not sell, rent or transfer personal data that may identify the user, nor will it do so in the future, to third parties without prior consent. However, in some cases, collaborations with other professionals may be carried out, in which case, users will be asked for their consent, informing them of the identity of the collaborator and the purpose of the collaboration. It will always be carried out with the strictest safety standards.

Remarketing

The remarketing feature allows you to reach people who have previously visited https://www.illusionstage.com/ and associate a specific audience with a specific message. Remarketing is a method to get users who have visited this site to do so again. As a user of https://www.illusionstage.com/ we inform you that we are collecting information for this remarketing function. The information we collect through this function is collected by Facebook cookies. You can learn about the data collected by these cookies in the following privacy policies of each service: If you do not want your information to be collected by these cookies, you can opt out of Google’s use of cookies through Google’s Ads Settings. You can also opt-out of the use of cookies from a third-party vendor through the Network Advertising Initiative opt-out page. This type of service allows you to interact with social networks or other external platforms directly from the pages of this website. The interactions and information obtained by this website will always be subject to the privacy settings of the user in each social network. In the event that a service is installed that allows interaction with social networks, it is possible that, even if users do not use the service, it may collect web traffic data relating to the pages on which they are installed.

Facebook Ads

At https://www.illusionstage.com/ we can use Facebook ads, Facebook’s advertising platform, which allows you to create campaigns and ads. When generating an ad, you can segment the audience by:
  • Location
  • Demographic data (age, sex, etc.)
  • Interests (activities, hobbies, etc.)
  • What they buy on the Internet and through other channels
  • Etc.
The data obtained through Facebook ads are subject to this privacy policy from the moment the user leaves their data in the form on this website to join the newsletter subscriptions. Under no circumstances will information from Facebook be used for any other purpose.

Legitimation for the processing of your data

The legal basis for the processing of your data is: consent. To contact or make comments on this website, consent to this privacy policy is required. The prospective or commercial offer of products and services is based on the consent requested from you, without in any case the withdrawal of this consent conditioning the execution of the subscription contract.

Data category

The categories of data processed are identification data. No specially protected categories of data are processed.

How long will we keep your data?

The personal data provided will be retained:
  • Until its deletion is requested by the interested party.

To which recipients will your data be communicated?

Many tools we use to manage your data are contracted by third parties. To provide services strictly necessary for the development of the activity, https://www.illusionstage.com/, shares data with the following providers under their corresponding privacy conditions: Google Analytics: a web analytics service provided by Google, Inc., a Delaware company with headquarters at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help https://www.illusionstage.com/ analyze how users use the website. The information generated by the cookie about your use of https://www.illusionstage.com/ (including your IP address) will be transmitted to and stored by Google on servers in the United States. Hosting: Raiola Networks, S.L., domiciled in Spain. More information at: https://raiolanetworks.es (Raiola Networks, S.L.). Raiola Networks, S.L. processes the data with the purpose of providing hosting services to Illusion Stage. Web platform: Automattic Inc. domiciled in the USA. More information at: https://es.wordpress.com/ (Automattic Inc.). Automattic Inc. processes the data with the purpose of providing its web platform services to Illusion Stage. Email marketing: Mailchimp, based in the USA. More information at: https://mailchimp.com/legal/privacy/. Mailchimp processes the data for the purpose of providing email marketing services to Illusion Stage.

Navigation

When browsing https://www.illusionstage.com/ non-identifiable data may be collected, which may include, IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that cannot be used to identify the user. Non-identifying data also includes data related to your browsing habits through third-party services. This website uses the following third-party analytics services:
  • Google analytics
  • Facebook Pixel
We use this information to analyze trends, administer the site, track users’ movements around the site and to gather demographic information about the user base as a whole.

Data secrecy and security

https://www.illusionstage.com/ is committed to the use and processing of personal data of users, respecting their confidentiality and to use them in accordance with the purpose of the same, as well as to comply with its obligation to save them and adapt all measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of current legislation on data protection. This website includes an SSL certificate. It is a security protocol that makes your data travel in an integral and secure way, that is, the transmission of data between a server and a web user, and in feedback, is fully encrypted or encrypted. https://www.illusionstage.com/ cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties. With respect to the confidentiality of processing, Illusion Stage will ensure that any person who is authorized to process the client’s data (including its staff, collaborators and service providers), will be under the appropriate obligation of confidentiality (whether it is a contractual or legal duty). When any Security Incident occurs, upon becoming aware of it Illusion Stage , shall notify Customer without undue delay and shall provide timely information related to the Security Incident as it becomes known or when reasonably requested by Customer.

Accuracy and veracity of the data

As a user, you are solely responsible for the veracity and correctness of the data you send to https://www.illusionstage.com/ exonerating Illusion Stage from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

Acceptance and consent

The user declares to have been informed of the conditions regarding the protection of personal data, accepting and consenting to the processing of such data by Illusion Stage in the manner and for the purposes indicated in this privacy policy.

Revocability

The consent given, both for the processing and for the transfer of the data of the interested parties, may be revoked at any time by communicating it to Illusion Stage in the terms established in this Policy for the exercise of the ARCO rights. This revocation shall in no case be retroactive.

Changes in privacy policy

Illusion Stage reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, Illusion Stage will announce on this page the changes introduced with reasonable notice prior to their implementation.

Commercial mailings

In accordance with the LSSICE, https://www.illusionstage.com/ does not engage in SPAM practices, so it does not send commercial emails that have not been previously requested or authorized by the user. Consequently, in each of the forms on the website, the user has the possibility to give express consent to receive the newsletter, regardless of the commercial information requested from time to time. In accordance with the provisions of Law 34/2002 of Services of the Information Society and electronic commerce, https://www.illusionstage.com/ undertakes not to send commercial communications without properly identifying them. Document revised on 10/16/19.